Why can’t I log into the programs?

Modified on Tue, 28 May 2024 at 08:54 PM

If you can’t log into Netpeak Software programs, it can be caused by one of the following reasons: 

  • Account email and/or password were entered incorrectly in Netpeak Launcher. In that case, please, check the correctness of entered credentials – they must be similar to those ones, which you use on If you don’t remember your password, please click the ‘‘ button, enter your email address and follow the instructions that will be sent to your email.

  • Number of active devices is exceeded. Learn more in the ‘’ article.

  • There is no active license on a program, which you want to launch. To continue using Netpeak Software programs without any restrictions, you need to  and . Further work with projects will be possible only in free trial access mode.

  • Specification of your device doesn’t match system requirements. Please, read about relevant system requirements for  and .

  • The problem is individual. In that case, please contact our Customer Support.

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